Booking Terms and conditions
By purchasing or participating in a trip and/or experience (known as service) and/or any product with Travel Wander LLP (Travel Wander), you agree to these Terms & Conditions.
You acknowledge that you have read, understand, and agree to be bounded by these terms & conditions. If you make a booking on behalf of other travel companions, you guarantee that you have the authority to accept these terms & conditions on behalf of the other travel companions in your party.
1. Passports and Visas
You must have a passport that is still valid for 6 months after the last date of your travel. Some countries require visas or multiple visas for entry. It is your sole responsibility to obtain and carry all the required documentation and identification required for entry, departure and travel to each country or region. Please note that entry to another country may be refused even if the required information and travel documents are complete, at the sole discretion of the local authorities. Travel Wander will not be responsible for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your trip related to improper documentation.
2. Mandatory Travel Insurance Requirement
Travel insurance is not included in the cost of any trips and/or experiences offered by Travel Wander. You must have a comprehensive travel insurance coverage of minimum SG$ 200,000 covering all applicable dates of travel with Travel Wander. This insurance must cover personal injury, emergency medical expenses, and medical evacuation. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while travelling. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your trip so that your insurer may provide the appropriate coverage.
You may cancel your trip and/or experience by notifying Travel Wander through writing by email. Cancellation fees, if any, will be determined with reference to the date on which written notice of cancellation is received by Travel Wander and will be expressed as a percentage of the total price paid for the cancelled trip and/or experience (excluding any insurance products).
(a) Cancellation received 60 days or more before departure of trip and/or experience: loss of deposit.
(b) Cancellation received 59 - 30 days before departure of trip and/or experience: 50% of the cost of the trip and/or experience.
(c) Cancellation received 29 - 14 days before departure of trip and/or experience: 75% of the cost of the trip and/or experience.
(d) Cancellation less than 14 days before departure of trip and/or experience: 100% cancellation.
(e) If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applied and maybe in addition to the above cancellation charges.
For certain trips and/or experiences, alternative cancellation terms may apply. Travel Wander will advise you of any such requirements prior to accepting your request to book the applicable trips and/or experiences. Your acknowledgement to proceeding with the requested trips, and/or experiences recognise your acceptance to the alternative cancellation terms.
4.1 Any amendment after your trip and/or experience is confirmed, will incur S$50 amendment fee per person per change.
4.2 Any amendment less than 30 days prior to departure will be considered as cancellation and cancellation fees will apply (as detailed in clause 3).
4.3 A fee will be charged for any alteration to airline arrangements made by Travel Wander as per clause 3.
5. The Booking Contract
A contract exists when Travel Wander issues a written confirmation and/or invoice. Please check your confirmation and/or invoice carefully and report any incorrect or incomplete information to Travel Wander immediately. Please ensure that names are exactly as stated in your passport. Any incorrect information provided may incur amendment or cancellation fees charged by the 3rd party tour operators or airlines.You must be at least 21 years of age to make a booking. You agree to provide full, complete and accurate information to Travel Wander at the time of booking.
Before your booking is confirmed and comes into existence, Trvel Wander reserves the right to adjust the published prices. Travel Wander and its 3rd party tour operators reserve the right to decline any booking at their discretion.
6. Booking On Behalf of Others
By booking on behalf of other travel companions, you are deemed to be the designated contact person for every member booked on that trip and /or experience. This means that you are responsible for making all payments due in connection with the trip and/or experience, notifying Travel Wander if any changes or cancellations are required and keeping your party informed. You represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another travel companion is complete and accurate. Travel Wander will under no circumstances be liable for any errors or omissions in the information provided.
7. Required Medical Information
You are responsible for assessing whether a trip and/or experience is suitable for you. You may consult your physician to assess your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. Travel Wander does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the trip and/or experience based on your own unique circumstances, limitations, fitness level and medical requirements.
Pregnancy is considered a medical condition and must be disclosed to Travel Wander at the time of booking. Travel Wander may decline to carry pregnant women over 24 weeks. Travel Wander may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
Travel with Travel Wander may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home or residence country. The condition of medical facilities in the countries you may visit varies and Travel Wander makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
8. Special Requirements
Any special requirements must be disclosed to Travel Wander at the time of booking. Travel Wander will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Travel Wander at the time of booking but Travel Wander cannot guarantee that dietary needs or restrictions can be accommodated. Travel Wander is not liable for any failure to accommodate or fulfill such requests.
9. Age Requirements
Anyone under the age of 21 on the date of first travel is considered a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. All bookings with a minor are subject to review and approval by Travel Wander. Each adult on a booking with minor(s) is responsible for the behavior, wellbeing, supervision, and monitoring of such minor(s), and accepts the terms & conditions for and on behalf of any minor(s), including all assumptions of risk and limitations of liability. Travel Wander does not provide care services for minor(s) and expressly disclaims any responsibility for chaperoning or controlling any minor(s).
10. Prices, Surcharges, and Taxes
The published price of the trip and/or experiences offered by Travel Wander is subject to change at any time, before or after booking confirmation, up to 30 days before departure. After a confirmation invoice has been issued by Travel Wander, Travel Wander reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable trips, and/or experiences. Upon learning of the necessity to impose a surcharge in accordance with this section, Travel Wander will provide notice to you as soon as reasonably possible.
Where the increase in price is greater than 10% of the original price of the applicable trips, products and/or services (excluding add-ons, insurance, and taxes), you may choose to either:
(a) cancel the applicable booking without incurring any penalty; or
(b) accept the change of price.
You must notify Travel Wander of your choice within 7 days upon receipt notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.
From time-to-time, Travel Wander may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by Travel Wander are not entitled to reduced pricing.
All dates, itineraries and prices of trips, and/or experiences are subject to change at any time and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance to the terms & conditions.
At the time of booking, a non-refundable deposit of SG$ 500, as applicable, per person per trip is due to Travel Wander. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking. Certain trips, and/or experiences may require you to provide a higher deposit or make full payment at the time of booking. Travel Wander will advise you of any such requirements prior to confirmation of the applicable booking. A non-refundable Designer Fee between S$ 100 and S$ 300, depend on complexity of trip, is applicable for all customised itineraries. Travel Wander will advise you of the exact cost of the Designer Fee before accepting your request.
Trip prices do not include international or any airfare unless expressly mentioned in the Trip’s description. Travel Wander will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by Travel Wander or the applicable air carrier(s).
Travel Wander acts only as a sales agent for the applicable air carrier and the air carrier terms and conditions apply to the purchase and use of the air travel ticket. Please consult the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms. Travel Wander is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.
14. Final Payment & Acceptance of Booking
The confirmation and/or invoice sent by Travel Wander will contain details of final payment required for any booking. Payment of the balance of the price for any trips and/or experiences booked is due 60 days before the departure date of the first trip. If full payment is not received by the applicable due date, Travel Wander may, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a booking is made less than 60 days before the departure date of the trip and/or experience, then the full amount must be paid at the time of booking. For any trip and/or experience booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.
Travel Wander is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to Travel Wander.
15. Cancellation of a Trip and/or Product and Service by Travel Wander
If a trip and/or experience is cancelled by Travel Wander before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from Travel Wander:
(a) a substitute trip, and/or experience of equivalent or superior value; or
(b) a substitute trip, and/or experience of lesser value if no trip, and/or experience of equivalent or superior value is reasonably available; or
(c) a full refund of all monies paid for the cancelled trip, and/or experience.
Travel Wander is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, or other fees, loss of earnings, or loss of enjoyment. Travel Wander reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where a significant element of a trip, and/or experience as described cannot be provided after departure, Travel Wander will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, Travel Wander may provide you with a refund for unused products or services as determined in its discretion.
16. Flexibility & Unused Services
The nature of travel requires flexibility and you acknowledge that they will permit reasonable alterations to the itineraries by Travel Wander. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Travel Wander (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of Travel Wander, including your removal from a trip, and/or experience because of your negligence or breach of these terms & conditions.
Travel Wander may modify your itinerary where reasonably required in its sole discretion. Travel Wander will provide notice to you about the change as soon as reasonably possible, provided that there is sufficient time to do so before departure. If the change is made more than 14 days before departure, you may choose to:
i) accept the change and proceed with the amended trip, and/or experience;
ii) book another trip, and/or experience of equal or greater value, if available (you will be responsible for paying any difference in price); or
iii) book another trip, and/or experience of lesser value, if available (with a refund payable to you for the difference in price); or
iv) cancel the amended trip, and/or experience and receive a full refund for the land-only portion of the applicable trip, and/or experience.
You must notify Travel Wander of your choice within 7 days of receiving notice or you will be deemed to accept the change.
Once a trip, and/or experience has departed or commenced, changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. Any changes are at the discretion of Travel Wander. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with Travel Wander, whether or not such expenses arise from the change, and Travel Wander is not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. Travel Wander will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary.
18. Travel Wander is Not Liable for Third Party Suppliers
Travel Wander makes arrangement with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all the components of your trip and/or experience. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although Travel Wander takes all reasonable care in selecting Third Party Suppliers, Travel Wander is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts and/or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and Travel Wander does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
Travel Wander is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than Travel Wander and its employees.
Travel Wander is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.
19. Optional Experiences
“Optional Experiences” refers to any activity, transportation, meal, product or service not expressly included in the trip itinerary or price of the trip, and/or experience and do not form part of the trip and/or experience. You agree that any assistance given by Travel Wander’s representative(s) in arranging, selecting or booking any Optional Experiences is purely at your request. Travel Wander makes no warranties and expressly disclaims any liability whatsoever arising from your participation in Optional Experiences or any information provided by any representative of Travel Wander regarding any Optional Experiences. You release Travel Wander from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Experiences.
You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Experience is the sole responsibility of the third party providing that service or activity.
Travel Wander and their respective employees shall not be held liable for any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against Travel Wander for any such loss, damage, injury, or death.
In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of Travel Wander or of the Third Party Suppliers of any services which form part of the booking contract, Travel Wander limits its liability, where applicable, by all applicable international conventions. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request.
Travel Wander is not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise.
Where you are provided equipment during the trip or experience you have booked, such as and not limited to, camping tents, camping cooking utensils, diving gears, bicycles, vehicle etc, please treat it as if it is your own. You are responsible for the equipment (regardless it is provided complimentary or rental), and are required to take sole charge of it at all times. If there is any damage to the equipment due to your negligence, you will be liable for the cost of repair or replacement of the damaged equipment.
22. Force Majeure
Travel Wander will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both directly and indirectly incurred, or for Travel Wander failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Travel Wander; or an event which Travel Wander or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
23. Applicable Law
The Contract and these booking terms & conditions are subject to the laws of Singapore and you submit to the exclusive jurisdiction of the courts located in Singapore for the resolution of any dispute under these booking terms & conditions or concerning any trip, and/or service.
Travel Wander reserves the right to update or alter these terms & conditions at any time, and will post the amended terms & conditions on Travel Wander’s website. Any amendment will take immediate effect after being posted to Travel Wander’s website. An up-to-date copy of these terms & conditions, as amended, may be accessed at any time on Travel Wander’s website. You are deemed to have accepted any amendments to these terms & conditions on the date after our posting on Travel Wander’s website. Travel Wander recommends that you refer to the booking terms & conditions prior to travel to familiarise yourselves with the most up-to-date version available.
If we are good, please tell others. If we are not, please tell us. Should you encounter any issue during your experience or trip with Travel Wander, please inform Travel Wanders' lead or local representative immediately, who will try to make things right. If the matter could not be resolved locally, please write in to Travel Wander at TWSG@travel-wander.com within 30 days from the completion of your experience or trip. Failure to follow this procedure may deny us the opportunity to investigate and rectify your feedback in a timely manner.